Items can be returned within 14 days of receiving the order. Please complete the return form (choose Return).
We will then send you the supporting documents, with how to send the goods back to us in the email.
The return address is:
RETURNS Order No.: (your order number)
Tatra Ship c/o JAPO (METALSHOP)
7250 W 90th St.
IL 60455 US
Please do not send the items without filling out the form. If not, we will not be able to match the shipment with your order and process the request.
We do not offer a free return service. Direct return costs are paid by the customer.
We send the money to your bank account immediately after delivery of the goods to our central warehouse, but within 14 days at the latest.
In the case that you have used PayPal for the payment and have a free refund service activated in your account, so-called PayPal Cost Free Returns, PayPal will reimburse you for the cost of returning the item.
Metalshop.us does not allow item-for-item exchange. If you are not satisfied with the size of the goods ordered, please process with a return by filling out the return form and place a new order.
Any customer who has purchased products at www.metalshop.us has the right to make a claim within 24 months of receiving the products. The buyer is obliged to inspect the delivered goods immediately upon receipt. Any visible defects or deficiencies must be reported to us within 3 working days. All complaints will be examined within 30 days. In the event of a legitimate claim, we will refund the fees incurred.
Please fill out a claim form (choose Complaints) detailing the problem and attach photos. After receiving the complaint, we will contact you for further action.
To accept a claim, it is not always necessary to send the goods back - please do not dispose of damaged products, including packaging material. Keep everything for the duration of the claim.
The shipment should include a copy of the invoice. If the product was delivered in the original box, return it as well.
The guarantee does not apply to:
739 95 Bystřice
Contact us by email at firstname.lastname@example.org.