metalshop   /   Frequently asked questions

Frequently asked questions

Delivery and postage

The postage is always added to the total price before you send the order. See more delivery and postage details.

Please notice!: shipping might exceed the price stated in the shopping cart (for bigger or more products). UPS transport company decides on the postage price. We will contact you if this happens. Be prepared to pay your local taxes and customs duties according to the laws of your country if the package is stopped at the borders.

That’s the time we need to process your order, to package it and send the items. After that it depends on the shipper how much time it will take to deliver the package.

we DO! Check the list of other countries at the bottom of the page.

Goods and availability

Products can be searched by categories and subcategories that sort goods into more detail. You can choose according to groups, styles, brands and keywords in the search.

All the goods displayed on our website are also physically in store – that’s why in some cases it can be delivered in 3 days. If you haven’t found the size you need, just follow on the website because it may post later. We often change the current stock. You can definitely write us an email and ask about the date of availability. We simply don’t sell goods that we don’t have physically!

We repeat again that the number of days displayed with the product is just the time we need to process your order, pack and send it, the rest depends on shipper. You’ll receive an email which will inform you about dispatching the goods the moment we send the package.

The stock and the showroom are both in Bystřice in the Czech Republic. We also have 2 brick and mortar stores in the two biggest Czech cities - Brno and Prague, as well as one in the Slovak capital Bratislava. Check ABOUT US section for more details.

Your discount voucher

You can apply your discount voucher in the shopping cart under the tag "I have discount voucher".

Problems with buying

Does a total value in your shopping cart exceed $18 USD? If yes and though it’s unlikely, your browser probably does not support Javascript, try another browser or a different computer. If it still doesn’t work, copy your cart content to the email and send us your order via email.

That’s easy – log in and click on your nickname button in the upper right corner.

Guarantee and item return

We guarantee you a money return or exchange as long as you send the product as soon as possible and it is not used. See more goods return details.

Users' profiles

Sure it does! Active users with the best profiles get bonuses, discounts and awards. Furthermore you can check your pics of products you already bought (and we have approved the pics), you can comment on others’ profiles or leave your own as a personal webpage (in forums, comments, blog).

Users' pics

You can upload your photo at this address - you can also find more information about the format each image should follow there. After submitting your photo, our team will review its quality, and if it passes the approval process, you'll receive a $2 discount voucher into your e-mail. Remember, 1 order (regardless of the number of items contained) always equals a $2 discount! This discount can be applied to any purchase of over $20.

We do not approve every picture – imagine how that would look like then? Already approved pictures are the best indication. The basic rules:

  • the product must be in the picture
  • the user must be in the picture
  • the picture should be original, well-taken and express "something"

That's why :) We don’t want too many similar pictures but to have a set of original and unique pictures. You will always receive the reasons of approval/disapproval via email. It’s not worth asking us why your picture was not approved– we won’t have access to the pic any more and also it’s a decision by one team of people.

Simple! If your image manages to pass the approval process a discount code will be sent to your email address. By clicking the attached link the voucher will be applied automatically to your shopping cart. You can then apply your discount to any purchase over $20.

Subscribe to our weekly newsletter filled with special discounts and premium deals!