metalshop   /   Terms of delivery

Terms of delivery


Check the product availability at product detail page (stock, 10 days etc.). Then add the delivery time from table below – delivery time shall be counted from the day you recieve our dispatching e-mail.

With each package, you will receive a tracking number.

DELIVERY Payment in advance Cash on delivery Delivery time
UPS UPS from $ 55 - $ 155 * - 2 - 5 days
FedEx FedEx from $ 31 - $ 114 * - 5 - 8 days
PostNL PostNL from $ 15 - $ 405 * - 10 - 14 days
DHL Express DHL Express from $ 46 - $ 112 * - 2 - 5 days
Canada - UPS Canada - UPS from $ 55 - $ 155 * - 3 - 5 days
Canada - DHL Express Canada - DHL Express from $ 42 - $ 103 * - 3 - 6 days

*Price depends on the weight of the ordered products.

** Warning 
for customers outside of European Union: By selecting you destination country, we deduct VAT from the price. However be prepared to pay VAT + Customs duty according to the laws of your country. If you cannot accept the shipment due to your unability to pay the customs, we deduct return costs when you get refunded.

Delivery by UPS

UPSUPS delivery service provides the delivery in time specified in the table above after sending the package. On the day of delivery, UPS driver first calls the phone number specified in the order, so please, be availaible at your phone number!

Thanks to UPS, you can track your package all the way from our hands to your mailbox here


  • FREE - Online payment - pay in advance with a VISA / Mastercard/American Express, Diners, Discovercard card
  • FREE - PayPal
  • FREE - Transfer to bank account
  • FREE - Pay over time with Klarna
  • FREE - Apple Pay

Pay by credit card

Visa, Mastercard, American Express

We are using a PayPal gate to provide more ways to make a payment: by a credit card or a PayPal account. Consider registering for PayPal return costs reimbursements in case something isn't just right. See more information here.


Terms and conditions

  • Minimum order value is 18 USD, shipping excluded.
  • Warranty beginning on the day of the goods being taken by the Buyer and lasts for period of 24 months, if not stated otherwise.
  • The buyer should check the condition of the parcel at the delivery.
  • In case of damage, the goods should be returned immediately.
  • Buyer has the right to withdraw from the contract within 14 days.

Complete Terms and conditions >>


Return & Complaint Requests find out how to fill in a complaint and/ or request a return


PayPal Return Cost Reimbursement

Customers who have chosen to pay with their PayPal accounts and are registered for this service* are eligible for reimbursement of their eventual return costs by PayPal.

Pay for your new official band merchandise and rock clothes with PayPal and never worry about whether you’d eventually need to return it. Let PayPal take care of it and rock on!


See the full Terms and conditions here.

We strongly recommend our customers who wish to pay with their PayPal account to register for this free PayPal service – Metalshop is not authorized and won’t be able to reimburse any return costs in case of orders paid via PayPal account, regardless of whether customer has or hasn’t been registered for this service in the first place.


Please note that you have to be registered for this service before you place and pay the actual order via your PayPal account. You can register for this service for free here: PayPal Refunded Returns

Online dispute resolution

Effective February 15, 2016 the EU Commission has created a platform for extrajudicial dispute resolution. This gives consumers the opportunity to resolve disputes related to online orders without the requirement for a judicial process involving courts and judges. This dispute resolution process is available via the external link at:


However we are not obliged to and unfortunately can not offer our participation in any such alternative dispute resolution before out-of-court (non-judicial) entities. If you have a complaint, please contact us at

Company details

Bystrice 174
73995 Bystrice
Czech Republic

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